We're a small clinical team that walks beside you — from the week before your operation through to your 90-day review. One named contact. Real people on the other end of the phone.
The same small team supports you through three phases of your surgery. The whole pathway lasts about 100 days from start to sign-off.
A virtual consultation, blood work review, and (Tier 2) nutrition + at-home physio conditioning. Most patients start 4–6 weeks before surgery.
The day of your operation, we liaise with the hospital and your surgeon. You don't have to project-manage anything.
Phone or WhatsApp check-ins on Day 1, 3, 7, 30 and 90. One named clinical contact for the entire pathway. Anything clinical goes straight to your surgeon.
Anonymised — first names changed — but every detail is real.
Sarah, 48, had been waiting months for her cancer surgery. The morning of the operation she would have been turned away — a missing blood test the hospital hadn't flagged. Our team spotted it the day before, called her consultant overnight, and got it resolved in time.
She went into theatre on schedule, and only found out afterwards that her surgery had nearly been cancelled.
Major cancer surgery, central London
Margaret, 80, was told after her anaesthetic assessment that she wasn't fit enough for her operation. Chemotherapy had left her weak; another surgeon might have called it off. We spent four weeks with her — physio twice a week at home, a nutrition plan she could actually stick to, regular calls to keep her motivated.
She passed her reassessment, had the operation safely, and rang us on Day 7 to say it was the strongest she'd felt in months.
Major cancer surgery, central London
"I felt looked after from the week before surgery right through to my 90-day review. Knowing someone would answer the phone made the whole thing less frightening."
Hip replacement · age 67
"The pre-op nutrition plan made a real difference. I went into theatre feeling stronger than I had in months."
Major abdominal surgery · age 71
"My consultant is brilliant, but he's busy. Having a clinical team to call between appointments — that's what made my recovery feel managed."
Knee surgery · age 58
Yes. You'll have a named clinical contact — usually a senior nurse — for the entire pathway. You won't be passed around. Behind them sits the wider team (physicians, dietitians, physiotherapists), but the person on the phone when you call is consistent.
Always. We encourage it. Many patients ask their partner or an adult child to be on the Day 1 and Day 7 calls — they're often the ones who notice something the patient doesn't. We can also brief a family member separately if you'd like that.
That's exactly what the free 15-minute call is for. Nobody books a pathway on the first call — that's not how this works. Take your time. Ask questions. Talk to your family. We're here either way.
You book a free 15-minute call with our clinical team. We talk through your surgery and recommend a tier. You pay us directly. Before your operation, you have a virtual consultation; afterwards, we check in with you at Day 1, 3, 7, 30 and 90 by phone or WhatsApp. Anything clinical is flagged to your surgeon immediately.
A physician-led clinical team, with Dr Hanieh Asadi as Clinical Lead. Pre-op and post-op consultations are run by GMC-registered physicians. Dietitians and physiotherapists are HCPC-registered. Every clinical decision is reviewed by Dr Asadi or her clinical-lead colleague.
Our clinical team is available by WhatsApp, phone or email throughout your pathway, with a named contact and rapid escalation. Anything clinically significant is flagged to your surgeon immediately. For emergencies, you call 999 or attend A&E exactly as you would otherwise — we then liaise with the hospital and your surgeon to support continuity.
Either. Most patients are introduced to us by their surgeon, but you can also book directly — we'll coordinate with whichever consultant is doing your operation.
If your surgery is cancelled before it happens, your pathway pauses with no further cost. When the operation is rescheduled, we pick up where we left off — nothing extra to pay. If your surgery is cancelled mid-pathway through no fault of yours (illness, hospital scheduling), we refund the unused portion.
Both tiers are delivered by the same physician-led clinical team. Most patients choose Tier 2 — the core pathway we recommend for the majority of cases.
Suitable for lower-acuity procedures.
The core pathway. Recommended for most cases.
No commitment, no pitch. We'll listen to where you are, recommend a tier if it's useful, and answer anything you want to ask.
