Terms of Use

Note: This is a working draft. Final terms are under solicitor review and will replace this document at launch.

1. About us

This website is operated by Surgical Recovery Ltd, a company registered in England and Wales (company number 11626202) with its registered office in London, UK. We are registered with the Care Quality Commission (CRT1-12340848918) and hold professional indemnity cover of £2M per claim / £5M aggregate with Markel International.

2. Use of this site

You agree to use this site in good faith and not to:

• Misrepresent your identity when submitting an enquiry
• Use automated tools to scrape, harvest or extract data from this site
• Reproduce content from this site without our prior written permission
• Attempt to gain unauthorised access to any part of our infrastructure

3. Information on this site is not medical advice

The content on this website is provided for general information about our clinical pathway. It is not a substitute for individual medical advice. If you have a clinical question about your surgery or recovery, speak with your consultant, your GP, or contact our clinical team directly.

In an emergency, call 999 (UK) or attend your nearest A&E.

4. The clinical pathway

If you purchase a Surgical Recovery pathway (Tier 1 Foundation £395 or Tier 2 Optimised Recovery £850), a separate Patient Agreement governs the clinical service. That agreement will be sent to you before you commit, and will cover scope of care, payment, refunds, complications handling, and complaints procedure.

5. Pricing

Prices listed on this site are accurate at the time of publication and quoted in GBP (£). Healthcare services are typically VAT-exempt under UK rules; if VAT is ever applied to ancillary services, this will be made clear before purchase.

6. Intellectual property

All content on this site — including the Surgical Recovery name, marks, designs, copy, images and code — is owned by or licensed to Surgical Recovery Ltd. You may not reproduce, redistribute or republish without our prior written consent.

7. Third-party links

We link to third-party websites (NHS, CQC, GMC, professional bodies, partner hospitals). We are not responsible for the content or practices of those sites.

8. Liability

To the extent permitted by law, we do not accept liability for any loss arising from your use of this site. Nothing in these terms limits or excludes our liability for death, personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.

9. Changes to these terms

We may update these terms from time to time. Updates take effect immediately on publication. Continued use of the site after a change constitutes acceptance of the revised terms.

10. Complaints

If you are unhappy with anything to do with this website or our service, please first contact us at complaints@surgicalrecovery.com. Patients have access to the Independent Sector Complaints Adjudication Service (ISCAS) as an external complaints route.

11. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

12. Contact

For any question about these terms, email hello@surgicalrecovery.com or write to our registered office.