When we are here, and what to do when we are not.
Your coordination team is available Monday to Friday, 08:00–20:00, and at weekends, 09:00–17:00. Every surgery package has a reply standard: next working day (Foundation), within four working hours (Complete), and within four hours during published hours, including weekends (Premium). For rehabilitation and international programmes, we confirm the response standard in your agreed plan.
Clinical questions are reviewed by a doctor. Reply times follow the patient’s package during our published working hours. Outside those hours, we reply when we reopen. The clinical care included is set out in your agreed package or programme.
Message us on WhatsApp — the quickest way.
Email patients@surgicalrecovery.com.
Surgeons and secretaries: consultants@surgicalrecovery.com.
Practices, hospitals and insurers: partnerships@surgicalrecovery.com.
Outside those hours, message us and you will receive an immediate acknowledgement telling you when we reopen. We are a planned clinical service, not an emergency service. In an emergency call 999 or go to A&E. For anything urgent that is not an emergency, call NHS 111.
Ready when you are. Two minutes online, or a message on WhatsApp.
Message us on WhatsApp · patients@surgicalrecovery.com. We are here Monday to Friday 08:00–20:00 and weekends 09:00–17:00. In an emergency call 999 or go to A&E; for urgent advice, NHS 111.