Every package is the same clinical team and one record for the whole journey, starting with a doctor’s consultation about four weeks before your operation. Foundation includes the doctor’s plan, hospital information and three-month review. Complete and Premium add a named coordinator, dietitian input, postoperative doctor-led check-ins and physiotherapy. Response times also differ. Nothing is charged until you choose to go ahead.
Package prices are shown below. Additional charges may apply for home visits outside London; we confirm any travel charge before you choose to go ahead.
| What is included | Foundation £595 |
Most patients choose Complete £1,250 |
Premium £2,950 |
|---|---|---|---|
| A senior doctor’s consultation about four weeks before your operation, and a written plan | Included | Included | Included |
| One set of information shared with your hospital | Included | Included | Included |
| Next-working-day coordination | Included | Included | Included |
| A doctor’s review and written summary three months after your operation | Included | Included | Included |
| A dietitian consultation and bespoke meal guide | Not included | Included | Included |
| Two physiotherapy sessions | Not included | Included | Not included |
| Eight physiotherapy sessions | Not included | Not included | Included |
| Doctor-led check-ins after your operation | Not included | Included | Included |
| More doctor contact through your recovery | Not included | Not included | Included |
| A named coordinator throughout | Not included | Included | Included |
| A briefing for your family or carer | Not included | Not included | Included |
| Response | Next working day | Within four working hours* | Within four hours, including weekends* |
| Physician input during your recovery | Available at £150 per session | Included in doctor check-ins | Included in doctor check-ins |
| Get started | Get started | Get started |
No named coordinator, postoperative doctor-led check-ins or physiotherapy included. Physician input during recovery is available at £150 per session.
*All package response standards apply during our working hours: Monday to Friday 08:00–20:00, weekends 09:00–17:00. Outside those hours we reply when we reopen. These are reply standards, not emergency cover.
Premium adds more doctor contact, six additional physiotherapy sessions and a family briefing. All reply standards apply during the published opening hours, including weekend hours.
Nothing is charged until you choose to go ahead. If your operation is rescheduled, your package moves to the new date. If our doctor decides we are not the right team for you, you are not charged. You can cancel within 14 days of paying. If you asked us to start care during that period, we deduct the value of care already delivered from your refund. Otherwise, you receive a full refund. After 14 days, if the operation cannot be rescheduled, payment is not refunded. Your Patient Agreement explains the terms; your statutory rights continue to apply.
Ready when you are. Two minutes online, or a message on WhatsApp.
Message us on WhatsApp · patients@surgicalrecovery.com. We are here Monday to Friday 08:00–20:00 and weekends 09:00–17:00. In an emergency call 999 or go to A&E; for urgent advice, NHS 111.
