The day your surgery is booked
Your team arrives
A named physician, nurse, physiotherapist and coordinator are assigned to you. First call within 48 hours: your history, your medications, your worries.
Who calls: your coordinator, then your physician
The weeks before
Preparation & health optimisation
Blood pressure, medication review, prehabilitation and lifestyle coaching, red-flag checks — so you arrive at surgery fit enough to heal fast. A written prep plan you can share with your family.
What we watch: readiness, fitness, the things that cancel operations
Surgery day
Your surgical team operates. We coordinate.
You arrive prepared. Your surgeon and hospital do what they do best — we hold the file, and we're waiting on the other side.
Day 1 · Day 3
The first check-ins
Wound, pain, movement, warning signs. Anything amber is reviewed by a clinician the same day — a doctor calls you back within the hour if it matters.
What we ask: swelling, temperature, pain score, photosWho calls: your nurse; your physician if flagged
Day 7 · Day 10
The risky window, watched
Most complications surface here — and most A&E visits happen here when nobody is watching. Your physio starts home rehabilitation; your team keeps checking.
What we watch: infection signs, clots, stalled recovery
Day 30
Momentum check
Progress against plan, medication wind-down, rehabilitation stepped up. Senior physician review at this point on Complete and Premium.
Day 90
Recovered — and reviewed
A full outcome review with your physician: how your recovery compares, what to keep doing, and a written record for you and your surgeon.